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Design of Everyday Things - Don Norman
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Things
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Don
Design
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Design of Everyday Things
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Title Page
PREFACE TO THE 2002 EDITION
PREFACE
CHAPTER ONE - THE PSYCHOPATHOLOGY OF EVERYDAY THINGS
You Would Need an Engineering Degree to Figure This Out
The Frustrations of Everyday Life
The Psychology of Everyday Things
Principles of Design for Understandability and Usability
Pity the Poor Designer
The Paradox of Technology
CHAPTER TWO - THE PSYCHOLOGY OF EVERYDAY ACTIONS
Falsely Blaming Yourself
Misconceptions of Everyday Life
Blaming the Wrong Cause
The Nature of Human Thought and Explanation
How People Do Things: The Seven Stages of Action
The Gulfs of Execution and Evaluation
The Seven Stages of Action as Design Aids
CHAPTER THREE - KNOWLEDGE IN THE HEAD AND IN THE WORLD
Precise Behavior from Imprecise Knowledge
Memory Is Knowledge in the Head
Memory Is Also Knowledge in the World
The Tradeoff between Knowledge in the World and in the Head
CHAPTER FOUR - KNOWING WHAT TO DO
A Classification of Everyday Constraints
Applying Affordances and Constraints to Everyday Objects
Visibility and Feedback
CHAPTER FIVE - TO ERR IS HUMAN
Slips
Mistakes as Errors of Thought
The Structure of Tasks
Conscious and Subconscious Behavior
Designing for Error
A Design Philosophy
CHAPTER SIX - THE DESIGN CHALLENGE
The Natural Evolution of Design
Why Designers Go Astray
The Complexity of the Design Process
The Faucet: A Case History of Design Difficulties
Two Deadly Temptations for the Designer
The Foibles of Computer Systems
CHAPTER SEVEN - USER-CENTERED DESIGN
Seven Principles for Transforming Difficult Tasks into Simple Ones
Deliberately Making Things Difficult
Design and Society
The Design of Everyday Things
NOTES
SUGGESTED READINGS
REFERENCES
INDEX
Copyright Page
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