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Metrics_ How to Improve Key Bus - Martin Klubeck
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Chapter 12: Creating the Service Catalog: How to Enhance the Report Card

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2022-02-24 01:37:53
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  • About the Author
  • About the Technical Reviewer
  • Acknowledgments
  • Metrics: The Basics, An Introduction
  • Chapter 1: Establishing a Common Language: Data, and Measures, and
  • Chapter 2: Designing Metrics: The How
  • Chapter 3: Planning a Good Metric: Where to Begin
  • Chapter 4: Using Metrics as Indicators
  • Chapter 5: Using the Answer Key: A Shortcut
  • Chapter 6: Start with Effectiveness
  • Chapter 7: Triangulation: Essential to Creating Effective Metrics
  • Chapter 8: Expectations: How to View Metrics in a Meaningful Way
  • Chapter 9: Creating and Interpreting the Metrics Report Card
  • Chapter 10: Final Product: The Metrics Report Card
  • Chapter 11: Advanced Metrics
  • Chapter 12: Creating the Service Catalog: How to Enhance the Report Card
  • Chapter 13: Establishing Standards and Benchmarks
  • Chapter 14: Respecting the Power of Metrics
  • Chapter 15: Avoiding the Research Trap
  • Chapter 16: Embracing Your Organization's Uniqueness
  • Appendix: Tools and Resources
  • Index
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