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Stephen R. Covey with R. Merrill - The SPEED of Trust_ The One Thing that Changes Everything-Free Press (2006)
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SUMMARY: BEHAVIOR #9—CLARIFY EXPECTATIONS

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2022-02-24 02:08:38
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  • CEOs
  • Acknowledgments
  • Contents
  • Foreword
  • The One Thing That Changes Everything
  • Nothing Is as Fast as the Speed of Trust
  • The Trust Tax
  • The 80% Tax (Nonexistent Trust)
  • The 60% Tax (Very Low Trust)
  • The 40% Tax (Low Trust)
  • The 20% Tax (Trust Issues)
  • No Tax/No Dividend (Trust Is Not an Issue)
  • The 20% Dividend (Trust Is a Visible Asset)
  • The 40% Dividend (World-class Trust)
  • You Can Do Something About This!
  • The First Wave: Self Trust
  • Making it Happen
  • The First Wave—Self Trust
  • The 4 Cores of Credibility
  • The 4 Cores
  • Charting Your Course
  • Core 1—Integrity Are You Congruent?
  • Core 2—Intent What’s Your Agenda?
  • Core 3—Capabilities Are You Relevant?
  • Core 4—ResultsWhat’s Your Track Record?
  • Core 4—Results What’s Your Track Record?
  • The Second Wave—Relationship Trust
  • The 13 Behaviors
  • Making it Personal
  • Behavior #1: Talk Straight
  • SUMMARY: BEHAVIOR #1—TALK STRAIGHT
  • Behavior #2: Demonstrate Respect
  • SUMMARY: BEHAVIOR #2— DEMONSTRATE RESPECT
  • Behavior #3: Create Transparency
  • SUMMARY: BEHAVIOR #3— CREATE TRANSPARENCY
  • Behavior #4: Right Wrongs
  • SUMMARY: BEHAVIOR #4—RIGHT WRONGS
  • Behavior #5: Show Loyalty
  • SUMMARY: BEHAVIOR #5—SHOW LOYALTY
  • Behavior #6: Deliver Results
  • SUMMARY: BEHAVIOR #6—DELIVER RESULTS
  • Behavior #7: Get Better
  • SUMMARY: BEHAVIOR #7—GET BETTER
  • Behavior #8: Confront Reality
  • SUMMARY: BEHAVIOR #8—CONFRONT REALITY
  • Behavior #9: Clarify Expectations
  • SUMMARY: BEHAVIOR #9—CLARIFY EXPECTATIONS
  • Behavior #10: Practice Accountability
  • SUMMARY: BEHAVIOR #10—PRACTICE ACCOUNTABILITY
  • Behavior #11: Listen First
  • SUMMARY: BEHAVIOR #11—LISTEN FIRST
  • Behavior #12: Keep Commitments
  • SUMMARY: BEHAVIOR #12—KEEP COMMITMENTS
  • Behavior #13: Extend Trust
  • SUMMARY: BEHAVIOR #13—EXTEND TRUST
  • Creating an Action Plan
  • The Third, Fourth, and Fifth Waves— Stakeholder Trust
  • The Third Wave—Organizational Trust The Principle of Alignment
  • From Taxes to Dividends
  • The Fourth Wave—Market Trust The Principle of Reputation
  • “Brand” Matters on Every Level
  • The Fifth Wave—Societal Trust The Principle of Contribution
  • Fish Discover Water Last
  • Inspiring Trust
  • Extending “Smart Trust”
  • The “Smart Trust” Matrix
  • Defining the Factors
  • Managing Risk
  • Restoring Trust When It Has Been Lost
  • A Propensity to Trust
  • About Stephen M. R. Covey & Coveylink Worldwide
  • Notes and References
  • NOTHING IS AS FAST AS THE SPEED OF TRUST
  • YOU CAN DO SOMETHING ABOUT THIS!
  • THE 4 CORES OF CREDIBILITY
  • CORE 1—INTEGRITY: ARE YOU CONGRUENT?
  • CORE 2—INTENT: WHAT’S YOUR AGENDA?
  • CORE 3—CAPABILITIES: ARE YOU RELEVANT?
  • CORE 4—RESULTS: WHAT’S YOUR TRACK RECORD?
  • THE 13 BEHAVIORS
  • BEHAVIOR #1: TALK STRAIGHT
  • BEHAVIOR #2: DEMONSTRATE RESPECT
  • BEHAVIOR #3: CREATE TRANSPARENCY
  • BEHAVIOR #4: RIGHT WRONGS
  • BEHAVIOR #5: SHOW LOYALTY
  • BEHAVIOR #6: DELIVER RESULTS
  • BEHAVIOR #7: GET BETTER
  • BEHAVIOR #8: CONFRONT REALITY
  • BEHAVIOR #9: CLARIFY EXPECTATIONS
  • BEHAVIOR #10: PRACTICE ACCOUNTABILITY
  • BEHAVIOR #11: LISTEN FIRST
  • BEHAVIOR #12: KEEP COMMITMENTS
  • BEHAVIOR #13: EXTEND TRUST
  • THE THIRD WAVE—ORGANIZATIONAL TRUST THE PRINCIPLE OF ALIGNMENT
  • THE FOURTH WAVE—MARKET TRUST THE PRINCIPLE OF REPUTATION
  • THE FIFTH WAVE—SOCIETAL TRUST THE PRINCIPLE OF CONTRIBUTION
  • EXTENDING “SMART TRUST”
  • RESTORING TRUST WHEN IT HAS BEEN LOST
  • A PROPENSITY TO TRUST
  • Index
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