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Just Listen_ Discover the Secret to Getting Through to Absolutely Anyone - Mark Goulston M.D. & Keith Ferrazzi
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■ AMYGDALA HIJACK AND THE DEATH OF RATIONAL THOUGHT
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2022-02-24 01:27:22
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Title Page
Copyright Page
Dedication
Foreword
Acknowledgements
SECTION I - THE SECRET TO REACHING ANYONE
Chapter 1 - WHO’S HOLDING YOU HOSTAGE?
■ THE SECRET: GETTING THROUGH IS SIMPLE
Chapter 2 - A LITTLE SCIENCE How the Brain Goes from “No” to “Yes”
■ AMYGDALA HIJACK AND THE DEATH OF RATIONAL THOUGHT
■ MIRROR NEURONS
■ FROM THEORY TO ACTION
SECTION II - THE NINE CORE RULES FOR GETTING THROUGH TO ANYONE
Chapter 3 - MOVE YOURSELF FROM “OH F#@& TO OK”
■ SPEED IS EVERYTHING
■ THE “OH F#@& TO OK” PROCESS
■ THE POWER OF “OH F#@&”
■ THE “OH F#@& TO OK” SPEED DRILL
Chapter 4 - REWIRE YOURSELF TO LISTEN
■ HOW WELL DO YOU KNOW THE PEOPLE YOU KNOW?
Chapter 5 - MAKE THE OTHER PERSON FEEL “FELT”
■ THE STEPS TO MAKING ANOTHER PERSON FEEL “FELT”
Chapter 6 - BE MORE INTERESTED THAN INTERESTING
■ DON’T JUST ACT INTERESTED—BE INTERESTED
Chapter 7 - MAKE PEOPLE FEEL VALUABLE
Chapter 8 - HELP PEOPLE TO EXHALE EMOTIONALLY AND MENTALLY
■ GUIDING A PERSON TO EXHALE
Chapter 9 - CHECK YOUR DISSONANCE AT THE DOOR
■ WHEN YOU CAN’T AVOID DISSONANCE, ANTICIPATE IT
Chapter 10 - WHEN ALL SEEMS LOST—BARE YOUR NECK
Chapter 11 - STEER CLEAR OF TOXIC PEOPLE
■ BULLIES
■ TAKERS
■ NARCISSISTS
■ PSYCHOPATHS
■ MIRROR CHECK: WHO’S THE PROBLEM?
SECTION III - 12 QUICK AND EASY WAYS TO ACHIEVE BUY-IN AND GET THROUGH
Chapter 12 - THE IMPOSSIBILITY QUESTION
Chapter 13 - THE MAGIC PARADOX
■ A TRUST-GAINING MOVE
Chapter 14 - THE EMPATHY JOLT
■ WHEN TO EMPLOY THE EMPATHY JOLT
■ THE POWER OF ANALOGY
Chapter 15 - THE REVERSE PLAY, EMPATHY JOLT #2
Chapter 16 - “DO YOU REALLY BELIEVE THAT?”
Chapter 17 - THE POWER OF “HMMM . . . .”
Chapter 18 - THE STIPULATION GAMBIT
Chapter 19 - FROM TRANSACTION TO TRANSFORMATION
■ WHAT QUESTION WOULD MAKE YOU LOOK UP?
Chapter 20 - SIDE BY SIDE
Chapter 21 - FILL IN THE BLANKS
Chapter 22 - TAKE IT ALL THE WAY TO “NO”
Chapter 23 - THE POWER THANK YOU AND POWER APOLOGY
■ THE POWER APOLOGY
SECTION IV - PUTTING IT ALL TOGETHER: FAST FIXES FOR SEVEN CHALLENGING SITUATIONS
Chapter 24 - THE TEAM FROM HELL
Chapter 25 - CLIMBING THE LADDER
Chapter 26 - THE NARCISSIST AT THE TABLE
Chapter 27 - STRANGER IN TOWN
■ THE CREDIBILITY STAGE
■ THE PROFITABILITY STAGE
Chapter 28 - THE HUMAN EXPLOSION
Stage 2
Chapter 29 - GETTING THROUGH TO YOURSELF
Chapter 30 - SIX DEGREES OF SEPARATION
■ MAKE VIRTUAL ALLIES
■ REACH THE GATEKEEPERS
AFTERWORD
INDEX
ABOUT THE AUTHOR
KEYNOTES/WORKSHOPS
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