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Disney Way_ Harnessing the Management Secrets of Disney in Yourd Edition (Business Books), The - Bill Capodagli & Lynn Jackson
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2022-02-24 00:55:26
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  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Foreword
  • Preface
  • Chapter 1. Walt’s Way
  • DREAM
    • Chapter 2. Make Everyone’s Dreams Come True
  • BELIEVE
    • Chapter 3. You Better Believe It
    • Chapter 4. Never a Customer, Always a Guest
    • Chapter 5. All for One and One for All
    • Chapter 6. Share the Spotlight
  • DARE
    • Chapter 7. Dare to Dare
  • DO
    • Chapter 8. Practice, Practice, Practice
    • Chapter 9. Make Your Elephant Fly—Plan
    • Chapter 10. Capture the Magic with Storyboards
    • Chapter 11. Give Details Top Billing
    • Chapter 12. Love: The Real Pixie Dust
  • PUTTING IT TOGETHER
    • Chapter 13. Ottawa County, Michigan: Disney’s Success Credo Transforms County Government
    • Chapter 14. Producing a Customer-Centric Culture: An Implementation Strategy
  • Epilogue. The Magic Continues
  • Acknowledgments
  • Index
  • About the Authors
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